Warranty Policy - Shop Selfmade Creations
Thank you for choosing Selfmade Creations! We take pride in the quality and craftsmanship of our products. To ensure your satisfaction and address any concerns you may have, we offer the following warranty policy:
1. Warranty Coverage
1.1 Product Warranty
All Selfmade Creations products are covered by a [specified period, e.g., 1-year] warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
1.2 Exclusions
The warranty does not cover:
- Normal wear and tear
- Damage caused by accident, misuse, or abuse
- Unauthorized modifications or repairs
- Products with missing or altered serial numbers
2. Making a Warranty Claim
To initiate a warranty claim, please follow these steps:
2.1 Contact Us
Email our Customer Support team at [email protected] with the following information:
- Order number
- Product details
- Description of the issue
- Clear photos or videos showing the defect
2.2 Evaluation
Our team will review your claim and may request additional information to assess the issue.
2.3 Resolution
If the issue is covered by the warranty, we will repair or replace the product at our discretion. If a replacement is not available, we may offer a comparable product or a refund.
3. Return and Shipping Costs
Customers are responsible for shipping the defective product back to us for evaluation. If the warranty claim is approved, we will cover the return shipping costs.
4. General Terms
4.1 Transferability
Warranties are non-transferable and are only applicable to the original purchaser.
4.2 Modification of Terms
Selfmade Creations reserves the right to modify this warranty policy at any time. Any changes will be communicated through our website.
5. Contact Us
If you have any questions or concerns about our warranty policy, please contact us.
Thank you for choosing Selfmade Creations! We appreciate your trust in our products.