Returns/Refunds/Exchange

Thank you for choosing Selfmade Creations for your unique and handcrafted items. We take pride in delivering high-quality products, and we hope you love your purchase as much as we loved creating it for you.

1. Eligibility for Return:

• We offer exchanges or store credit only within 7 days from the date of delivery.
• To be eligible for an exchange, items must be unused, undamaged, and in their original packaging.

2. Exclusions:

• Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
• Items purchased during promotional events or sales are final and not eligible for return or exchange.

3. Exchange Process:

• To initiate an exchange, please contact our customer service team at [email protected] within 7 days of receiving your order.
• Provide your order number, a detailed explanation of the reason for the exchange, and clear photographs of any defects or damages.
• Our customer service team will review your request and provide instructions for the return process if your exchange is approved.

4. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the items.

5. Inspection and Approval:

• Upon receiving the returned items, we will inspect them for eligibility.
• If the items meet our return criteria, we will process the exchange and notify you of the replacement shipping details.
• If the items do not meet the eligibility criteria, we will contact you to discuss the next steps.

6. Non-Returnable Items:

• Gift cards and downloadable products are non-returnable and non-refundable.

7. Store Credit:

• Store credit will be issued for the original purchase amount, excluding any shipping charges.

8. Refunds:

• We do not offer refunds. Exchanges or store credit only.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.

10. Changes to the Return Policy:

• Selfmade Creations reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting to our website.

11. Contact Information:

• For any inquiries or assistance regarding returns and exchanges, please contact our customer service team at [email protected]t.

By making a purchase with Selfmade Creations, you agree to and acknowledge the terms outlined in this Return Policy. We appreciate your understanding and cooperation.

Thank you for supporting Selfmade Creations!